Effective Date: January 1, 2026

At GlamHubPK, customer satisfaction is important to us. As we sell personal care and cosmetic products, hygiene and safety standards are strictly followed. Please review our policy carefully before making a purchase.

By placing an order with GlamHubPK, you agree to the terms outlined below.

1. Eligibility for Returns

Due to the nature of herbal haircare and skincare products, returns are only accepted under the following conditions:

You may request a return if:

  • You received a damaged product
  • You received the wrong item
  • The product arrived leaking or defective
  • The item was missing from your order

Returns must be requested within 48 hours of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used hair oils
  • Opened shampoos or conditioners
  • Opened natural soaps
  • Products damaged due to misuse
  • Products purchased during clearance or sale (unless damaged)

We reserve the right to refuse returns that do not meet these conditions.

3. Condition of Returned Products

To qualify for a return:

  • Product must be unused
  • Product must be in original packaging
  • Seal must remain intact
  • Proof of purchase is required

We may request photos or video evidence before approving the return.

4. How to Request a Return

To initiate a return:

  1. Email us at glamhubpk14@gmail.com
  2. Include your order number
  3. Attach clear photos of the product and packaging
  4. Explain the issue

Our team will respond within 1–3 business days.

Do not ship the product back without approval.

5. Refund Process

Once your return is approved and inspected:

  • Refunds are processed within 5–10 business days
  • Refunds are issued via the original payment method
  • For Cash on Delivery orders, refund may be processed via bank transfer or digital wallet

Shipping charges are non-refundable unless the return is due to our error.

6. Replacement Policy

In eligible cases, we may offer:

  • A replacement product (subject to availability)
    OR
  • A full refund

Replacement requests follow the same 48-hour reporting rule.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • Allow additional processing time

If the issue persists, contact us at glamhubpk14@gmail.com.

8. Allergic Reactions & Sensitivity

As our products are made with natural herbal ingredients:

  • Individual results may vary
  • Customers should perform a patch test before use
  • We are not responsible for allergic reactions or personal sensitivities

Refunds are not provided for dissatisfaction based on personal results.

9. Refused COD Orders

If a Cash on Delivery order is refused without valid reason:

  • Future COD orders may be restricted
  • Repeated refusals may lead to account blocking

10. Shipping Return Costs

If the return is due to:

  • Our mistake (wrong/damaged item) → We cover return shipping
  • Customer preference or error → Customer bears return shipping cost

11. Contact Information

For return or refund assistance, please contact:

GlamHubPK
Website: www.glamhubpk.com
Email: glamhubpk14@gmail.com
Phone: +92-300-4105747
Location: Pakistan

Important Reminder

We encourage customers to carefully review product descriptions before purchasing. For hygiene reasons, we maintain strict return standards to ensure product safety for all customers.