Refund and Returns Policy

1. Eligibility for Returns & Refunds

• Time Frame:

  • Returns/refunds must be requested within 7 days of delivery.

• Condition:

  • Products must be unused, unopened, and in original packaging with tags intact.

  • Damaged/defective items or incorrect orders are eligible for immediate replacement.

• Proof Required:

  • Valid invoice or order number.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened or used makeup/skincare products (e.g., lipsticks, foundations, creams).

• Personalized/customized items.

• Final sale items (marked “Non-Returnable”).

3. How to Initiate a Return

1. Contact Us:

   • Email: support@glamhubpk.com | WhatsApp: +923137609769.

   • Provide order number, product details, and reason for return.

2. Approval:

   • Our team will review and send a return authorization within 24 hours.

3. Return Shipment:

   • Ship the product to our Lahore warehouse (address provided).

   • Free pickup available in major cities (Lahore).

4. Refund Process

• Timing:

  • Refunds processed within 3-5 business days after receiving the returned item.

• Method:

  • Original payment mode (credit card, JazzCash, etc.) or GlamHubPK wallet credit.

• Exceptions:

  • Cash-on-delivery (COD) orders refunded via bank transfer or wallet.

5. Replacements for Defective/Incorrect Items

• Free replacement shipped within 24 hours of approval.

• No return required for defective items (subject to photo verification).

6. Return Shipping Costs

• Free returns for damaged/incorrect items.

• Customer responsibility for return shipping in case of change-of-mind returns.

7. Exchanges

• Product exchanges (e.g., wrong shade) are subject to availability.

• Contact support to request an exchange.