Thank you for shopping with Elxmart. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with Elxmart, you agree to the terms outlined below.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working business day.
  • During peak seasons, sales, or promotional campaigns, processing times may be extended.

Order processing includes:

  • Payment verification
  • Quality check
  • Secure packaging
  • Handover to courier partner

You will receive a confirmation email once your order has been successfully placed and another notification once it has been shipped.

2. Shipping Coverage

Elxmart currently ships:

🇵🇰 Within Pakistan

We deliver to all major cities and most remote areas via trusted courier partners.

🌍 International Shipping

International shipping may be available to selected countries. Availability depends on logistics and customs regulations.

If your country is not listed at checkout, please contact us before placing your order.

3. Estimated Delivery Time

Pakistan Orders

  • Major Cities: 2–5 business days
  • Remote Areas: 3–7 business days

International Orders

  • Estimated Delivery: 7–15 business days
  • Delivery time may vary depending on customs clearance and local courier services.

Please note:

Delivery times are estimates and not guaranteed. Unexpected delays may occur due to circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Package weight
  • Order size
  • Selected shipping method

Shipping fees (if applicable) will be displayed clearly at checkout before you complete your purchase.

We may offer:

  • Free shipping promotions
  • Discounted shipping on bulk purchases
  • Limited-time free delivery campaigns

5. Cash on Delivery (COD) – Pakistan

For customers within Pakistan:

  • Cash on Delivery may be available in eligible areas.
  • Customers must provide a valid phone number for order verification.
  • Please ensure someone is available to receive and pay for the order.

Repeated refusal of COD orders without valid reason may result in account suspension or restriction.

6. Order Tracking

If tracking is available, customers will receive:

  • Courier company name
  • Tracking number
  • Tracking link

If you do not receive tracking details within 3 business days of placing your order, please contact us at elxmart@gmail.com.

7. Delivery Responsibilities

Once the order is handed over to the courier:

  • Delivery timelines depend on the courier service.
  • Risk of loss or damage transfers to the customer upon successful delivery.
  • A signature or OTP confirmation may be required at delivery.

Elxmart is not responsible for courier-related delays after dispatch.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address
  • Incomplete address
  • Unavailability of recipient
  • Refusal to accept delivery

The customer may be responsible for additional re-shipping charges.

9. Damaged or Tampered Packages

If your package arrives:

  • Opened
  • Visibly damaged
  • Tampered

Please:

  1. Take clear photos before opening.
  2. Report the issue within 48 hours of delivery.
  3. Email elxmart@gmail.com with evidence.

Failure to report within 48 hours may result in claim rejection.

10. Lost Shipments

If a courier confirms that a shipment is lost:

  • We will offer a replacement (subject to stock availability)
    OR
  • Issue a full refund

Courier investigations may take 5–10 business days.

11. Customs, Duties & Taxes (International Orders)

For international shipments:

  • Customers are responsible for customs duties, import taxes, and local fees.
  • These charges are not included in the product price unless explicitly stated.
  • Delays due to customs clearance are beyond our control.

If a package is returned due to unpaid customs duties, refund eligibility may be affected.

12. Partial Shipments

Orders containing multiple products may be shipped separately due to:

  • Stock availability
  • Warehouse location differences
  • Packaging safety requirements

Customers will not be charged additional shipping unless clearly stated at checkout.

13. Shipping Restrictions

We reserve the right to:

  • Cancel orders to restricted areas
  • Refuse shipping for high-risk regions
  • Limit quantities per order

Customers will be notified in case of cancellation.

14. Force Majeure

Elxmart shall not be held liable for shipping delays caused by:

  • Natural disasters
  • Government restrictions
  • Political unrest
  • Pandemics
  • Supply chain disruptions
  • Internet outages

15. Contact Information

For shipping-related inquiries, please contact:

Elxmart
Email: elxmart@gmail.com
Phone: +92-313-7609769
Address: Aziz Road, Wassan Pura Chah Miran, Lahore, 54900, Pakistan